Read book Ashgate Studies in Aviation Economics and Management: Globalization and Human Resource Management in the Airline Industry in DOC, TXT, MOBI
9780754612865 English 0754612864 The authoritative second edition of an already established work, this book focuses on the organization and human resource changes that have taken place in the international airline industry in recent years. It will be of great interest to managers in all, This volume looks at the use of total quality management (TQM) within the airline industry. TQM is an approach that aims to improve the effectiveness and flexibility of the business as a whole. It organizes and involves the whole infrastructure of the business in order to improve quality of service for the customer.
9780754612865 English 0754612864 The authoritative second edition of an already established work, this book focuses on the organization and human resource changes that have taken place in the international airline industry in recent years. It will be of great interest to managers in all, This volume looks at the use of total quality management (TQM) within the airline industry. TQM is an approach that aims to improve the effectiveness and flexibility of the business as a whole. It organizes and involves the whole infrastructure of the business in order to improve quality of service for the customer.